U.S. Copyright Office
Library of Congress
Annual Report 2002: Non-Fee Information Services to Public

Non-Fee Information Services to Public, Fiscal 2002
   
Information and Reference Division direct reference services  

     In person

25,145

     By correspondence

46,505

     By email

57,263

     By telephone

197,949
Total 326,862
   
Office of the General Counsel direct reference services  

     By correspondence

251

     By telephone

1,500
Total 1,751
   
Receiving and Processing Division services  

     By correspondence

10,416

     By telephone

7,624
Total 18,040
   
Licensing Division direct reference services  

     In person

427

     By correspondence

2,500

     By telephone

9,024
Total 11,951
   
Grand total direct reference services 358,604



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